Ticket Plugin Support

shanu41

I just installed this plugin: http://codecanyon.net/item/aio-support-center-wordpress-ticketing-system/8283822

I used the short code on this page but it didn't work

http://www.canuckjewelers.ca/client-portal

Support would be very much appreciated

surgeon

Hi,
thank you very much for this report - the bug has been found.
Please unpack attached file, get the NEW page.php file and overwrite it in /wp-content/themes/adamant/ location.
Of course you can do this with help of wordpress internal theme files editor.

Or just wait few days for upcoming update.

surgeon

FYI - new update has been released.

shanu41

thanks!

shanu41

sorry still didn't work
http://www.miasera.com/test

also, another issue I noticed was that on a mac, the menu doesn't stay anchored at the top but On PC it does. Meaning on PC as you scroll down the page, you still see the menu (which is what I want). can this be corrected as well?

surgeon

Hello!

as for shortcode - very strange, should work. If you have this plugin activated, and you did overwrite page.php file - it should work lika a charm.
Please update Adamant theme, it's highly recommended.

as for sticky menu issue - it somehow loses its ability to stick to upper window's border when you add those fancy animations to row that contains 'Navigation Menu Anchor' ('CSS Animation' parameter). I'll see what we can do about it, but for now - just get rid of this animations.

shanu41

I updated the them and the shorecodes work BUT the menu just disappears. the bg color becomes transparent so you can't see it. Also not sure what you mean about disabling animation... it's an important feature to have

surgeon

What I see: menu background color is black, and on hover it becomes transparent (but no totaly transparent, you can see it).
The transparency of the header is something new, but you can turn it off in Adamant Options >> Layout >> Header >> 'Header opacity on hover' parameter. Just set it to 100.

as for animations: when You edit the page, which is displayed as home page, You can see a 'Navigation Menu anchor' element, which is located inside a row - and this row HAS TO HAVE 'CSS Animation' parameter set to 'No'. It simply collides with 'sticky header' functionality.