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Installation ends up in white screen

niekjoanknechtniekjoanknecht
edited February 2015 in Chillout Posts: 5
Hey,

Nice theme. But when I try to install it I get a white screen...
Tried it via ftp and via WP upload. Re-downloaded it multiple times, virusscanned it, and it still does not work.

Help would be appreciated.

thanks.

Comments

  • niekjoanknechtniekjoanknecht
    Posts: 5
    PS once I delete all the files wordpress works again, so the problem lies in the themefiles
  • surgeonsurgeon
    Posts: 1,758
    Hi,
    please send me an url to your site.
    Remember to rate our theme if you like it ;)
    All the Best.
  • niekjoanknechtniekjoanknecht
    Posts: 5
    Hey,

    Site is: http://delano.nl/

    Tried installing it again yesterday and today, still doesn't work.
    left it installed and with the white screen so you can take a look at it.

    I can PM you my admin details.
  • surgeonsurgeon
    Posts: 1,758
    "NetworkError: 500 Internal Server Error - http://delano.nl/"
    this is what You get, so it's a server problem.
    Please install pure WordPress, I'll take a look at it.
    Remember to rate our theme if you like it ;)
    All the Best.
  • SocialDzineSocialDzine
    Posts: 14
    I've had the same problem. It's the Visual Composer extend by Apollo13 for Chillout plugin.

    I found it because it occurred when I installed the plugins. I deleted them one by one to find the problem. Bigger problem is that you can't get the full benefit of the site without that plugin.
  • niekjoanknechtniekjoanknecht
    Posts: 5
    @SocialDzine

    Thanks for the tip.
    How did you end up fixing it?

  • niekjoanknechtniekjoanknecht
    Posts: 5
    @Surgeon

    I'm pretty shure it is not WP as I tried installing, deleting and re-installing it over and over.
    Furthermore, when I delete the theme on the server the WP installation works again. And when I install it again (via .zip in WP or via ftp) and try to activate the theme it all ends up in a white screen.

    My suggestion is that you guys do an installation to see for your selves.
    I can send you the nescessary login credentials etc.

    Please mail me.
  • surgeonsurgeon
    Posts: 1,758
    I've done it for @SocialDzine and it was no problem at all. I just clicked 'install' link below plugin name, and voilà!

    Yes - You can send me login credencials VIA PRIVATE MESSAGE NOT HERE.
    I'll take a look at it, for I AM SUPPORT ;)
    Remember to rate our theme if you like it ;)
    All the Best.
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