hello i have an issue with the one page video not loading on my iphone or the clients ipad.. it is fine on desktop. i have updated the theme as instructed and am trying to refresh the cache but not sure how to do this on wp.
the link:
http://www.dukesbarbados.com/one-pagethe client wants to launch the site asap and i need to get the mobile and ipad working correctly.
please help!
Comments
Yesterday you talked about totally different case, but now it makes sense.
Please tell me - does video on our demo work on your ipad? I am sure it is not.
Why is it? Cause Aplle and Android devices has blocked autoplay(so user don't lose precious bandwidth on cellular connections) of video in this devices, user must click video on such devices.
But you can not press play on this video cause it is in background. And I think Visual Composer is not displaying image instead, and it is open issue in VC right now. You can try instead to setup background image if you really need consistent look.
With kind regards.
appreciate your help as i need to launch this site today...
thanks
Will reply here soon.
Have you setup background image for video on your page?
With kind regards.
OK so I prepared such code that will hide video under certain resolution. Add it to custom CSS So with this, just setup video and background image in same row, and it will show video for resolutions above 1024px, and image for lower one. This is common way of doing this.
With kind regards.
Anyway it is still not printed in HTML source and this is most important. Do you have any cache plugins?
With kind regards.
Could you please send me temporary access to your WordPress so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please attach LINK to topic it applies to.
By sending access to WordPress I mean:
-create new ADMIN account with fake e-mail
-set some password to this account
-send me created login and password
-sen me also link to video you wish to display there
With kind regards.
With kind regards.