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Broken Posts Page

Any page that I set as the Posts Page in WP does not load, and instead only displays the Page Loader.

The posts page is working on the staging site where we have the theme installed, but on the live site, it is broken.

I am trying to install the theme with minimal downtime, so prompt help would be appreciated. Thank you.

Comments

  • AirAir
    Posts: 10,970
    Hello Nancy :-)

    It can be either PHP error or Javascript error
    If it is there the first one, then It would be good if you would check what PHP error shows up in your error log.
    In case of JavaScript error please give me the link to your website, then I can confirm if I see JS issue.

    I have just checked our demo and blog works fine https://rifetheme.com/photoproof/blog/
    Maybe it is caused by some plugin. New WPBakery update 5.5 had some errors and they released fix yesterday so maybe it is their fault?

    Try this:
    -Disable all Plugins, and test if the issue still occurs.
    -If there is no issue without plugins, then activate one plugin after another until you will see the issue again.
    If the issue occurs without other plugin try testing it on default WordPress theme, like twentyseventeen theme.

    With kind regards.
  • Hi,

    The version of the theme I have installed is the Elementor version actually, not the WP Bakery version.

    The website is here: http://nancycritchleyphoto.com/
    And this is the posts page: http://nancycritchleyphoto.com/blog/

    I'm hoping to resolve this without having to install another theme, since I have spent a lot of time doing the customizations for the current theme installation, and it would be a shame to lose them.

    Another odd thing is that if I create a staging site, the blog functions correctly, but on the live site, it is still broken.

    Let me know if you can help.
  • AirAir
    Posts: 10,970
    Hey again :-)

    Don't worry, we will solve it. Such clashes happen, and very often it is to theme fault.

    I don't see any JavaScript errors, so it has to be PHP error. Have you tried disabling plugins as I have described?

    If plugin deactivation doesn't solve this then I will take a look(please don't send me any login data until I ask).

    With kind regards.
  • edited June 2018 Posts: 115
    Error 404 for http://nancycritchleyphoto.com/wp-content/uploads/2017/07/post06.jpg

    Strange is that in the code I can not find that picture. But Chrome console and gtmetrix find that and give error 404
    Post edited by robi052 on
  • Hi,

    I have done the plugin deactivation, but that hasn't fixed the issue unfortunately.
    Let me know if you can help if it is a PHP issue.

    Thank you!
    - Janelle
  • Posts: 115
    Maybe you can try with FTP to public_html/wp-content/uploads/2017/07 upload any little picture with name post06.jpg. Just for testing.
  • AirAir
    Posts: 10,970
    OK Janelle.

    Could you please send me temporary access to your WordPress and FTP so I could check there what is going on? Send it here on the forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create a new ADMIN account with a fake e-mail
    -set some password to this account
    -send me created login and password

    With kind regards.
  • AirAir
    edited June 2018 Posts: 10,970
    Hello :-)

    For anyone facing a similar issue:
    The server was crashing while trying to create the thumbnail from gigantic 8688 × 5792px image. It was just getting out of memory, cause it is a costly operation. It could use from 50 up to 150MB of memory, while many WP servers have only 64MB in total. Army of active plugins didn't help with free memory either.

    The solution is to use much smaller images while uploading to WordPress, to not kill the server.

    With kind regards.
    Post edited by Air on
  • edited June 2018 Posts: 4
    Hi,

    Thanks for checking that out, I'm running a batch downsize on the images to help fix the issue.

    Did you happen to catch the file name of that giant image, so I can make sure it gets downsized too?

    Cheers!

    EDIT: Never mind, I have found it and things are working properly. Thanks for your help!
    Post edited by NancyCritchley on
  • AirAir
    Posts: 10,970
    Great!

    I have found at least 2 posts with gigantic images, so I assumed you have uploaded such for every post.
    For example here you have 19MB image http://nancycritchleyphoto.com/melissa-shane/
    and http://nancycritchleyphoto.com/deb-doug/ - 22MB

    Other post images are still a bit big 350-1400KB, but it is better. You have to check your posts.

    With kind regards.
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