Surgeonito
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- Surgeonito
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Hi, I can see it's urgent report. I just checked our theme and it work fine with the 'WP 2FA' plugin with no issue. I also confirm that our theme do not interfere with the login form whatsoever. So my first advice would be to contact the WordFence p…
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So - you should not be worried about this notification. This is just a version comparison - the code will not be changed, but the version tag will be. I have tested our theme with latest wordpress and latest wooccemmerce. So pls go ahead and update …
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Ok, I think I know what is the issue here. One more question - are you facing any issues with displaying the products' lists?
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What is your WooCommerce version? Where are you getting this error? Can you provide any screenshot?
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In theory - yes.
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Sorry to hear that. You have a website with theme that is 7 years old. Many things can go wrong. But I'm not able to do anything without checking the website myself. I would have to have access both to the website admin panel and to the hosting to …
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This is way to few information to draw the concluding diagnosis. Moreover - I checked your other threads here and for instance - https://www.wesleyjones.net/wesleyjones/portfolio/ - works fine, but it has pretty obsolete version of fatmoon installed…
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Hi, do you have any kind of error log or screenshots, what is your website's URL?
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I've send you a private message.
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Hi, thank you for this report, this is a small glitch. After pressing this button you get an error message, but it actually did the job, just refresh the page. This glitch will be fixed in upcoming update. Thank you again for the report.
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Hi there is a title but it's white on white background. Please checki this documentation: https://rifetheme.com/help/docs/customizing-the-theme/blog-settings/posts-list/ Appearance → Customize → Blog Settings → Posts list – title bar
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Hi. The update is out - so now you can just purchase another license, update the theme on every single website, and you will be presented with a extra button on the license screen to wipe out all the data related to the previous license, and you wil…
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So. Please hold on for few days and will get back to you with a solution.
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This will require a manual action. Basically we assume that if you cancel your subscription - you're not willing to use our theme any longer. Your case shows that we need to add a bespoke functionality to handle cases like this. How many project yo…
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Hi Sergey. Once the subscription is cancelled (and you cancelled yours last year) - it cannot be restarted. So you need to get another licence for you. Which plan are you interested in?
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Could you please share the URL of your website?
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H, I believe this documentation thread will help you out https://rifetheme.com/help/docs/basic-setup/menus/using-mega-menu/
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Hello Sergey is this website accessible publicly? Can you share the URL? It's not clear to me that this is related to our theme.
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So there must be a JavaScript error that breaks default website's behaviour. Please provide me with access to the admin dashboard of your website and I can take a quick look. Please send me the credentials to info@apollo13themes.com.
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Hi, pls send me the credentials to your website via private message. But I'm afraid this is server related issue, not enough memory. I suspect I will need access to your hosting as well.
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Hi, let me get this straight: are you saying that when you try to upload the image you get no response from the website? Can you select the image for logo? Do you see the media library? If so - there must be some sort of error that is blocking the c…
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Dear Steven, could you please share your website's address?
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Everything has been fixed, correct packages are available in ThemeForest.
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That is wierd, I will re-upload the update to ThemeForest. Meanwhile please get the latest update ZIP file.
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Hi, I have updated the PhotoProof on the ThemeForest about 4 hours ago. When have you checked for an update?
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Hi, here's the thing: https://maximphotostudio.com/wp-content/uploads/2023/11/MPS-2013-white1.png - this image is set in the css rule as a background image. But it's not there, it's not accessible. The other link to the image is totaly different - …
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Hi Sandra, I just checked your website on different mobile devices, and it looks correct. When I open the mobile menu the logo shrinks. Can you confirm it's ok on your end as well?
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I meant that there should be no such file. We do not provide it. But your last statement made me thinking some more, and I actually see this line in your website's code: this led me to the plugin that you have installed, it's 'pt-novo-shortcodes'.…
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What do you mean by 'reinstall the file'? There's no 'mobile.css' file within photoproof's 'css' folder. I could help you somehow if I could take a look at the semrush report.
