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Fatal error on line 1263

recoillerrecoiller
in FatMoon Posts: 8
When I try to active the Fatmoon theme I get an error.
It shows:
Connection Information

To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
Then FTP login and only an option to cancel.

Fatal error: Call to undefined function submit_button() in wp-admin/includes/file.php on line 1263

Help!!

Comments

  • surgeonsurgeon
    Posts: 1,758
    Did you uploaded fatmoon.zip package it via FTP?
    Remember to rate our theme if you like it ;)
    All the Best.
  • recoillerrecoiller
    Posts: 8
    I downloaded the fatmoon.zip, unzipped it and uploaded the unzipped fatmoon folder to the themes folder. This is how I always do it with all themes.
  • recoillerrecoiller
    Posts: 8
    Does nobody else have this problem?
  • surgeonsurgeon
    Posts: 1,758
    Try to install it not via FTP. Please refer to http://apollo13.eu/docs/apollo13_framework_theme/#!/installation_update point 2.
    Remember to rate our theme if you like it ;)
    All the Best.
  • recoillerrecoiller
    Posts: 8
    I tried both ways of installing, via FTP and via the browser and in both cases I get the same error..

    Connection Information

    To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
    Hostname
    FTP Username
    FTP Password This password will not be stored on the server.
    Connection Type
    FTP FTPS (SSL)


    Fatal error: Call to undefined function submit_button() in .../public_html/wp-admin/includes/file.php on line 1263
  • surgeonsurgeon
    Posts: 1,758
    In general it all means that scripts of WordPress can't write into folders they want to, please take a look at this thread: https://www.digitalocean.com/community/questions/why-i-can-t-install-a-new-plugin-on-my-wordpress

    If this will not help - please send me login credentials via private message.
    Remember to rate our theme if you like it ;)
    All the Best.
  • recoillerrecoiller
    Posts: 8
    No the folder rights are fine, that is not the issue.. I'll try to send you a private message
  • recoillerrecoiller
    Posts: 8
    No solution and no more answers. I'd like to get my money back.. How can we arrange that?
  • surgeonsurgeon
    edited November 2016 Posts: 1,758
    Hi,
    No solutions so far - this is why it is very special case, you're the first person who encountered this kind of problems.
    No more answers - the answer in that it is not a FatMoon's bug. No need to repeat it over and over.

    For sure this is not a FatMoon problem - it is more like our theme and your hosting don't work well together.
    This behavior is caused by WordPress not being able to access files as it should be. And this is not FatMoon fault, it's nobody's fault. Just an ugly case.
    Last thing you can try is a solution that worked in this case: https://wpml.org/forums/topic/wordpress-installation-crashes-first-on-upgrade-and-now-on-activation/
    If this will not help - for sure you can apply for refund ( https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- ) and we will assist you.
    Post edited by surgeon on
    Remember to rate our theme if you like it ;)
    All the Best.
  • recoillerrecoiller
    Posts: 8
    I don't blame Fatmoon, I fully agree that it looks like a combination that makes things 'not compatible'. I haven't got any issues with other themes but understand that other people can run Fatmoon without issues. I looked at your link but on my site there is no WPML installed. It is a Dutch-only site and there is no need for WPML.
    Thank you for your reply..
  • surgeonsurgeon
    Posts: 1,758
    Right, but you can try this as a possible solution:

    >I just added the FS_METHOD constant in wp-config.php file:
    >define( 'FS_METHOD', 'direct' );
    Remember to rate our theme if you like it ;)
    All the Best.
  • surgeonsurgeon
    Posts: 1,758
    just place this:
    define( 'FS_METHOD', 'direct' );
    in wp-config.php file at the top

    read more here: https://codex.wordpress.org/Editing_wp-config.php
    look for 'FS_METHOD'
    Remember to rate our theme if you like it ;)
    All the Best.
  • recoillerrecoiller
    Posts: 8
    I will try that..
  • kamcclearykamccleary
    Posts: 1
    I have this same problem however mine shows up on line 1264
    I do believe it may be a problem with the host because I have bought this theme twice- one, I used at InMotion hosting and it worked fine- this time I am using it on a different, smaller, host and am experiencing this problem. Do you guys think it may be an issue concerning account ownership? Did the above issue ever get resolved?
  • AirAir
    Posts: 10,970
    Hello!
    kamccleary said: I have this same problem however mine shows up on line 1264
    Line could have shifted, but it can be same issue;-)
    This issue unfortunately didn't get any solution. However you maybe right about source of issue. Have you had any success in debugging this or you gave up on this?

    With kind regards.

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