Website Crashed
Hi. I need help ASAP!
My website has been down and after contacting my host they say that it's because my website it running too many processes. I don't have the latest update of the the template uploaded but that's because i can't even access my wordpress dashboard to upload it.
My website it www.santinicreative.com - My host say to contact you guys, the developers.
My website has been down and after contacting my host they say that it's because my website it running too many processes. I don't have the latest update of the the template uploaded but that's because i can't even access my wordpress dashboard to upload it.
My website it www.santinicreative.com - My host say to contact you guys, the developers.
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Comments
But we are developers of theme you use, not of your site - that is huge difference.
Sure I can take a quick look at your site but is out of scope of theme support.
Also on your place I would change hosting provider if they can not keep your site alive.
Could you please send me temporary access to your WordPress and FTP so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.
By sending access to WordPress I mean:
-create new ADMIN account with fake e-mail
-set some password to this account
-send me created login and password
With kind regards.