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If customizer don't work after update of Redux plugin to 3.6.4

AirAir
edited July 2017 in FatMoon Posts: 10,703
If you use FatMoon, Starter, Agency, or Rife theme then there is a chance that customizer will not allow you to save changes when you have Redux Framwork plugin in version 3.6.4.

In that case download attached Redux 3.6.4.1 and install it in your WordPress.

I had to pack it and attach it here cause I couldn't find such package anywhere else to be ready for download.

This is temporary solution until Redux will release another official release, or we we will remove dependency for Redux framework from our theme.

Sorry for problems! It was not in our control.

With kind regards.
zip
zip
redux-framework_3.6.4.1.zip
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Post edited by Air on

Comments

  • Posts: 8
    Hello there!

    I am using FatMoon theme with Redux Framwork plugin in version 3.6.5. and I cannot customize my theme. I reinstalled 3.6.5 to 3.4.6.1 but it still doesn't work. When I tried to customize the button "save" is not working. Is there something else I could do?
  • AirAir
    Posts: 10,703
    Hello ! :-)

    In your case this is probably something different. Probably some server/WordPress misconfiguration. Maybe you have turned up demo mode of Redux plugin? It should be turned off.

    Is it fresh installation of WordPress?

    With kind regards.
  • Posts: 8
    Hello Air!

    I just checked it and my demo mode of Redux is turned off, The installation is very fresh, yesterdays. Still doesn't work :(

    Best regards, Sylwia
  • AirAir
    Posts: 10,703
    OK, then maybe I should take a look at it, and I will find out what could be causing this.
    Could you send me temporary access to your WordPress like I asked you in other topic?

    With kind regards.
  • AirAir
    Posts: 10,703
    @esgie are you hosted on home.pl ? Cause issues are typical for this hosting.
    Issue is caused by small but wrong configuration of server, and redux can not load two files. It is described here:

    1. https://github.com/reduxframework/redux-framework/issues/519
    2. https://github.com/reduxframework/redux-framework/issues/2917
    3. Point 3 from here might help(not 100%) https://wpninja.pl/artykuly/wordpress-na-home-pl-7-rzeczy-na-ktore-trzeba-uwazac/

    Will you be able to solve it with all this info?

    With kind regards.
  • Posts: 8
    Hello Air,

    I am hosted with az.pl, I will look over that and go back to you. Could that issues be same for my hosting?
  • AirAir
    Posts: 10,703
    Yes it can be the same, as issue result in this, that paths to two of Redux plugin files lack any slashes, and they look like this:
    http://o2studio-architecture.com/wp-contentpluginsredux-frameworkReduxCoreincextensionscustomizerextension_customizer.css?ver=1500053438

    and produce cause of this 404 errors.

    With kind regards.
  • Hello Air,

    I struggled with this error for a long time, unfortunately I did not manage to repair it. Can you direct me where I have to edit the css? I did not notice this path in the redux plug-in or in the theme. For the test I also installed the site on another hosting and also popped up this error :(
  • AirAir
    edited September 2017 Posts: 10,703
    Hello there:)

    That is not good you still fight with it. Maybe I could try to repair it on your server?

    Could you please send me temporary access to your WordPress and FTP so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create new ADMIN account with fake e-mail
    -set some password to this account
    -send me created login and password

    However I will be back to office in Monday.)
    What is your second hosting by the way?

    With kind regards.
    Post edited by Air on
  • Hello Air,

    PM send. The second hosting I tried is atthost.pl
  • AirAir
    Posts: 10,703
    Thanks for access. Now I remember i have seen such issue in past, and it was Redux problem. I have solved it here https://support.apollo13.eu/discussion/comment/17475/#Comment_17475 and same solution I have applied to your installation. Now it works fine.

    Issue is caused by something in the way that paths on server are setup and it is clashing with some protection in Redux. However I wasn't been able to solve it by changing this configuration.

    In upcoming months we plan to drop need for Redux Plugin framework, so it will not make such issues any longer :-) Time to clean up.

    You can apply same fix anywhere you need it. Sorry for issues, even if they are caused by 3rd party.

    With kind regards.
  • Hello Air,

    It's work fine now. Thank you for your help!

    Best Regards
    Sylwia
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