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Customize options disappeared after the theme update

Hi,

After I updated a theme I lost all the options I had before in Appearance -
Customize.

This is all I have now: http://prntscr.com/ilawj4

And this is what I had before, and I still have on my dev site (which I haven't updated): http://prntscr.com/ilax8h.

Can you tell me how to fix this, is it a bug or what? Can I downgrade my Theme to the previous version? (I don't have a previous version saved)

Thanks,
Anja


Comments

  • Posts: 24
    This happened to me too. I thought it could be some problems on my installation, but I tried updating the theme on another site, and the same thing happened there. Luckily I had a copy of my theme. You should be able to get it back the way it was by copying the theme folder from your dev site (if you haven't done any editing in the theme folder).

    I hope Air is good, and that nothing serious happened.
  • AirAir
    Posts: 10,970
    Hey guys :-)

    Sorry for making you wait. Are you sure you have activated Redux Plugin after installation? http://rifetheme.com/apollo13-framework/docs/installation-updating/installing-the-plugins/

    I have just tested version 1.6.5 on fresh installation and I have all customization options.

    Edit:
    I see that somehow in required plugins Redux Framework got removed. Sorry for that i will fix it in upcoming update.
    Anyway for now please install this plugin manually - Go to plugins menu -> Add new & search for Redux Framework - Install & activate.

    Please tell me did it fix issue for you.

    With kind regards.
  • Hi,

    I have Redux plugin installed. Only thing that I can do is to active demo mode: http://prntscr.com/ilsy3l, but when i activate it i get some new options, and I still don't have the old options I had, like for example blog settings.

    This is what i get after activating Demo Mode: http://prntscr.com/ilsz5o,

    This is what I had before, and still have on my dev site: http://prntscr.com/ilszwi

    Thanks,
    Anja
  • AirAir
    edited March 2018 Posts: 10,970
    Demo mode is bad ;-) Don't activate it.
    I suppose something must have slipped to production code from my big task of "improving customizer" in our themes. However I don't know what it could be exactly.

    Could you please send me temporary access to your WordPress so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create new ADMIN account with fake e-mail
    -set some password to this account
    -send me created login and password
    Post edited by Air on
  • AirAir
    Posts: 10,970
    Ooo man, thanks for data. It appears that somehow wrong version was send to ThemeForest, as version 1.7.0 is not released yet. Newest version of theme is 1.6.5

    Correct version was uploaded to ThemeForest today. Soon reviewer should accept it and it will be available for download.

    Sorry for issues!
  • Hi ,

    Thanks for your reply. I have one more question, I just replied to your email but I guess you didn't get my reply.

    The writing {write} code is not working for me too. I saw you replied to someone before that the font was looking for Fatmoon instead of fatmoon and there was a confusion. What should I do to fix that?

    Thanks,
    Anja
  • AirAir
    Posts: 10,970
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