Hi,
After I updated a theme I lost all the options I had before in Appearance -
Customize.
This is all I have now:
http://prntscr.com/ilawj4 And this is what I had before, and I still have on my dev site (which I haven't updated):
http://prntscr.com/ilax8h.
Can you tell me how to fix this, is it a bug or what? Can I downgrade my Theme to the previous version? (I don't have a previous version saved)
Thanks,
Anja
Comments
I hope Air is good, and that nothing serious happened.
Sorry for making you wait. Are you sure you have activated Redux Plugin after installation? http://rifetheme.com/apollo13-framework/docs/installation-updating/installing-the-plugins/
I have just tested version 1.6.5 on fresh installation and I have all customization options.
Edit:
I see that somehow in required plugins Redux Framework got removed. Sorry for that i will fix it in upcoming update.
Anyway for now please install this plugin manually - Go to plugins menu -> Add new & search for Redux Framework - Install & activate.
Please tell me did it fix issue for you.
With kind regards.
I have Redux plugin installed. Only thing that I can do is to active demo mode: http://prntscr.com/ilsy3l, but when i activate it i get some new options, and I still don't have the old options I had, like for example blog settings.
This is what i get after activating Demo Mode: http://prntscr.com/ilsz5o,
This is what I had before, and still have on my dev site: http://prntscr.com/ilszwi
Thanks,
Anja
I suppose something must have slipped to production code from my big task of "improving customizer" in our themes. However I don't know what it could be exactly.
Could you please send me temporary access to your WordPress so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.
By sending access to WordPress I mean:
-create new ADMIN account with fake e-mail
-set some password to this account
-send me created login and password
Correct version was uploaded to ThemeForest today. Soon reviewer should accept it and it will be available for download.
Sorry for issues!
Thanks for your reply. I have one more question, I just replied to your email but I guess you didn't get my reply.
The writing {write} code is not working for me too. I saw you replied to someone before that the font was looking for Fatmoon instead of fatmoon and there was a confusion. What should I do to fix that?
Thanks,
Anja
Just update bundled plugins http://rifetheme.com/apollo13-framework/docs/installation-updating/updating-bundle-plugins/
With kind regards.