Hey Folks!

On 24th & 25th February 2020 I will have limited access to help you on the support forum, as I will be traveling all day.

Answers to support questions may be delayed and answered on Monday 26th February 2020.

Sorry for any inconvenience.

Before you ask please READ THIS

Can't access Customizer


After updating Rife today to its update version, I got this message when trying to access customizer:

Fatal error: Call to undefined function get_filesystem_method() in /home/equip125/public_html/designdaexperiencia.com.br/wp-content/themes/rife/advance/class-apollo13-framework.php on line 1040

Could you guys help me please?


  • AirAir
    Posts: 10,226
    Hey :-)

    It is strange that you are facing this issue. Something had to change in WordPress.

    Please go to wp-content\themes\rife\advance\class-apollo13-framework.php line ~ 1030
    and change
        function is_companion_plugin_ready($fail_message = false, $silent = false){
            include_once( ABSPATH . 'wp-admin/includes/plugin.php' );

        function is_companion_plugin_ready($fail_message = false, $silent = false){
            include_once( ABSPATH . 'wp-admin/includes/plugin.php' );
            //just in case have these files included
            require_once(ABSPATH . '/wp-admin/includes/file.php');
            require_once(ABSPATH . 'wp-admin/includes/template.php');
    I will add it to the upcoming update.

    What is your WordPress version?

    With kind regards.
  • Air, you are a magician! hahahahaha
    Solved it like a charm.

    I'm running wordpress latest update (5.0.3), updated today as well I few moment after Rife update.

    Thank you very much!
  • AirAir
    Posts: 10,226
    Thanks for reporting this. It works for me fine on WP 5.0.3, but it may be also a problem for other users. I will try to push the update soon.

    WIth kind regards.
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