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Scroller Causing Images to Disappear

edited December 2021 in PhotoProof Posts: 6
Hi,

As the title suggest, I am having an issue with the scroller and scroller with parallex option within albums. I have an album set to my homepage which was working fine, I changed the images and now nothing shows.

I have attached two screenshots to show what I currently see and that the album shows when slider is selected, but I see nothing when either scroller option is chosen.

How can I fix this?

Thank you in advanced,

Jay C
Homepage - Scroller.PNG
1919 x 894 - 28K
Homepage - Slider.PNG
1918 x 898 - 3M
Post edited by JayC on

Comments

  • AirAir
    Posts: 10,814
    Hey :-)

    I would need a live link to see it. There I could check if there is any JavaScript error going on.

    Also worth checking is disabling all of the plugins except for "Apollo13 framework extensions".

    With kind regards.
  • Posts: 6
    Hi!

    Thank you for the super fast reply.

    Disabling plugins had no effect. Here is the live link - https://sarahphilipp.com

    Kind Regards,

    Jay C
  • AirAir
    Posts: 10,814
    Hey again :-)

    I don't see any error, but I also don't see any image loaded in the scroller.

    I suspect one of two things.

    1. Path to your images have spaces in it like here https://sarahphilipp.com/assets/sites/31/ALBUMS/Best of The Best/Best-of-The-Best_DSC02750.jpg - "Best of The Best".
    I am not sure, but It could be the issue somehow, when paths are translated between scripts.

    2. Too big image size, and server crashes on resizing them- it happens on some installations.


    I have a feeling that this is connected to 1. Try adding a different image, even a test image and check if it will appear.

    With kind regards.
  • Posts: 6
    Hi,

    Wouldn't these two issues stop them displaying at all?
    The same album loads if slider or bricks is chosen; the issue only arises with scroller.

    I created a test album with only one image in it and it loads. You may be correct on the album naming. I will try to rename this and check again.

    Kind Regards
  • Posts: 6
    It would appear the issue has been fixed. Looking at the back end it appears that the images were not being loaded into the "apollo13_images" folder so would not appear in the scroller. My only guess would be because of the file naming as you suggested; though that does not suggest why it worked for other album types.

    This ticket can now be closed.


    Kind Regards
  • AirAir
    Posts: 10,814
    Hey :-)

    I will check this out, what could be the issue in the case of the scroller. I suspect some JSON translations issue, but I will need to investigate closely.

    Thanks for all the details!

    With kind regards.
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