Hello, I have been with you for 2 years and I really like your product. At the moment I need to renew my license. But the license status says “subscription cancelled”. How can I renew my subscription?
Hi Sergey. Once the subscription is cancelled (and you cancelled yours last year) - it cannot be restarted. So you need to get another licence for you. Which plan are you interested in?
This will require a manual action. Basically we assume that if you cancel your subscription - you're not willing to use our theme any longer. Your case shows that we need to add a bespoke functionality to handle cases like this.
Hi. The update is out - so now you can just purchase another license, update the theme on every single website, and you will be presented with a extra button on the license screen to wipe out all the data related to the previous license, and you will have an option to start over with a new license code.
Comments
Once the subscription is cancelled (and you cancelled yours last year) - it cannot be restarted. So you need to get another licence for you.
Which plan are you interested in?
Considering that I am your old user.
And what will happen to the projects that I created for clients?
and I didn't cancel my subscription. I like your product.
Your case shows that we need to add a bespoke functionality to handle cases like this.
How many project you have?
Please hold on for few days and will get back to you with a solution.
On 02/15/2024 I will be disconnected from my license.
The update is out - so now you can just purchase another license, update the theme on every single website, and you will be presented with a extra button on the license screen to wipe out all the data related to the previous license, and you will have an option to start over with a new license code.
Thank you very much, I'll start shopping today
I purchased a license and transferred all projects to it.
Thanks a lot.