Before you ask please READ THIS

License payment

in Rife Posts: 33
Hello, I have been with you for 2 years and I really like your product.
At the moment I need to renew my license.
But the license status says “subscription cancelled”.
How can I renew my subscription?
Скриншот 31-01-2024 121045.jpg
906 x 568 - 48K

Comments

  • Posts: 33
    My panel does not have these items.
    Скриншот 31-01-2024 123247.jpg
    688 x 374 - 39K
  • Hi Sergey.
    Once the subscription is cancelled (and you cancelled yours last year) - it cannot be restarted. So you need to get another licence for you.
    Which plan are you interested in?
    Support, The
  • Posts: 33
    Depending on whether my discount will remain?
    Considering that I am your old user.
    And what will happen to the projects that I created for clients?
  • Posts: 33

    and I didn't cancel my subscription. I like your product.
  • Posts: 33
    I have many projects and many of them have a closed license status, how can I add a new license number to them?
  • Posts: 33
    f/e
    Скриншот 31-01-2024 130713.jpg
    1608 x 655 - 99K
  • This will require a manual action. Basically we assume that if you cancel your subscription - you're not willing to use our theme any longer.
    Your case shows that we need to add a bespoke functionality to handle cases like this.

    How many project you have?
    Support, The
  • Posts: 33
    about 15 projects in progress
  • edited January 31 Posts: 33
    and more than 80 implemented, but many of them no longer exist
    Post edited by Sergey on
  • So.
    Please hold on for few days and will get back to you with a solution.
    Support, The
  • Posts: 33
    Thank you very much for your support, I'm waiting for your answer.
  • Posts: 33
    Hello, there is news on my question.
    On 02/15/2024 I will be disconnected from my license.
  • Hi.
    The update is out - so now you can just purchase another license, update the theme on every single website, and you will be presented with a extra button on the license screen to wipe out all the data related to the previous license, and you will have an option to start over with a new license code.
    Support, The
  • Posts: 33
    Hello.
    Thank you very much, I'll start shopping today
  • Posts: 33
    Hello.
    I purchased a license and transferred all projects to it.
    Thanks a lot.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!