Error import PhotoProof Theme

Klaora974

Hello
I have the following error when I import the theme
Unknow error: error -

If I install without the plugin I have this error:
Importer returned data in wrong format. Probably unexpected HTML leaked into server reply instead of JSON format

I have all the green requirements

I need your help.

Surgeonito

Hi, I'd need to have access to your website, I already sent you the direct message, please response there.