Before you ask please READ THIS

Various Issues with my installation

Hi, good day !

I really love your theme and plan to use it for one of my future businesses , as a showcase for now , and set up your theme without problems.

However, I came accross a couple of bugs, modifications needs and hints I could use in order to make the template work and feel closer what I want to achieve !

So let's start off with the "bugs", feel free to reply one by one if for some of them you need to investigate more, then soon i fix stuff the better. Issue #1 is the priority.


Here are the couple of problems I currently have :


#1 : WOOCOMMERCE PRODUCT IMAGE NOT CHANGING


It's a weird issue I have with the template and/or wp and/or woocommerce . I installed everything correctly and installed the demo content for woocommerce .

I made a little video to make it easier to understand, but basically, on a product page, if I replace the demo featured image by my own one, there picture doesn"t change when clicking on add. pictures in the gallery.

This is a major issue for the website and the one i'd like to fix as soon as possible . Did you even run into similar issue ? I use a pristine install of your theme and wordpress, all updated to the latest versions, no extra addons added besides UpdraftPlus Backup Plugin.


SEE VIDEO HERE : http://screencast-o-matic.com/watch/cDVic7hgoi

Also another bug while i'm at it : is it normal that when i load an image and click on the arrows, in doesn't change to the next pic ? it's also in the video.

(first example is demo untouched, where it works, and example two and three re demo with just some featured image replaced and it doesn't work)


#2 WPBAKERY NOT UPDATED

I have updated your theme to the latest version (1.0.5) but still get errors about WPBakery needing an update to 4.8.1 . How to take care of that ? The license is indeed included in your theme, or does that only concerns the plugin's version packed in your theme at the time, and doesn't apply to updates ?



#3 TESTIMONIAL SLIDER NOT WORKING


I tried it both on my website and your demo website but whenever i click on the "bullet" for the sliders (used for testimonials) , it either doesn't do anything or brings me down to the bottom of the page. I sent you a video off the issue (tried on chrome).

VIDEO HERE : http://screencast-o-matic.com/watch/cDVic8hgoo



#4 "HOME" TITLE PAGE NOT APPEARING ANYMORE


Before I made the update , whenever I would log in to the "front page" would display the name of the website and tagline in the title. Now , after the update, it just says the name of the slider/album i'm using for this page. Tried to resave some settings but that didn't help. Any clues ? Image "hometitle-changed.jpg" attached.


#5 "ABOUT US" PAGE SOMETIMES SLIGHTLY OFF

So i'm having this random issue where clicking on "About Us" , based on one of the pages you made, will be slightly off when loading the first time. Usually reloading or clicking on the menu will fix it. Any idea how to fix this ? Image "aboutus-decal.jpg" attached.





Thanks a lot for your help, i would really appreciate if you could help me out especially with #1 which is preventing to add new products to my store.

Comments

  • AirAir
    edited January 2016 Posts: 10,970
    Hello:-)

    If you have more then one case to talk about then please add every case in separate topic(read more here), cause if this topic will have more then 3 answers, it will make chaos by answering to different points of first question. I believe you can imagine this :-)

    Back to questions:
    1. I am not sure what is happening, as you didn't show me how it looks form admin area. If you like I can take a look.
    Could you please send me temporary access to your WordPress so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please attach LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create new ADMIN account with fake e-mail
    -set some password to this account
    -send me created login and password

    2. See this http://apollo13.eu/docs/thirteen/#!/installation_update_bundled_plugins should help :-)

    3. I see it broke also on our demo. It is probably connected to changes in Visual Composer. We are checking now how this can be solved.

    4. Update of what? Indeed for albums there is some title overwrite. I don't know if this can be easily solved but I will take a look. For sure you can use plugins to overwrite how title tag looks.

    5. I would need live link for this. It looks like some resize event issue connected to Visual composer, but this is just guess.

    If you wish to continue on any of these cases(except 1) Please start new topic for it.

    With kind regards.
    Post edited by Air on
  • AirAir
    Posts: 10,970
    3. It was conflict with our "scroll to anchor" function. We will release today small update to theme, and it will fix it.

    With kind regards.
  • AirAir
    Posts: 10,970
    3 and 4 was fixed in today update. Should be available soon on ThemeForest.

    With kind regards.
  • Hi ! Thanks for your fast reply. Sorry about the long posts, for me It was easier to do it like that, I didn't want to spam your forum with all my issues =p feel free to reply in several posts thought, if it works out for you, I don't mind.

    It seems that upgrading the theme with the version 1.0.6 you uploaded on themeforest fixed issue #2 to #5 (i'll be monitoring this one to make sure it's really gone).

    So I would guess , when it comes to the "problems" , my biggest issue is still #1, the fact that, as you can see on the video, images uploaded don't change when clicking on another one, but it works with the demo content.

    I'll send you the admin info via MP tomorrow, could you check out the other issues in the meantime ? i don't have access at the backoffice atm.

    I tried to add new products and edit old ones but that doesn't seem to change anything.



    ***********************

    Modification Help :

    Here are some help I would need for some "modifications/change" on the website :

    #1 Change Menu Style

    It's probably burried somewhere in the "help section" but couldn't find it : I would like to change my current menu style to make it look like the one you have on http://thirteen.apollo13.kinsta.com/ . (with the black line on current page and black line on hover) . How can I do that / what settings do I need to change ? that's the only thing I want to change.


    #2 When clicking on a icon, have it scroll to the "next section"

    As you can see on my "About Page", I used several "slides" to present my business - and I would like to know if there would be a way to make the page "smooth slide" to the next part ? I remember it was possible with a plugin similar to "Visual Composer" where it was possible to name a section simply have a #sectionname link.

    Is that something that's currently possible or easy to do ? I think most users won't necesseraliy think about scrolling down manually.

    http://www.dc-innovation.net/about-us/


    #3 Add another line to "slider"

    You can see on the attached file what i'm trying to achieve. Basically i'd like to have a second line under the "title" on the front page's slider. What would be the easiest way ?

    I didn't dig around yet, but I suppose there's a way to edit the file that loads the slider to have it show some "line" of the slider description - but again i'm not sure which file I should edit in order to achieve that ! Any help would be useful !

    Image : http://postimg.org/image/lm3qslsfr/

    Thanks a lot for your help !

    Regards,
    Bastien V
  • AirAir
    Posts: 10,970
    Hello:-)

    You are kind person, but please do what I say and if you have different questions about different things start new topics. It may be easier for you to write in on, but you are making problems for me to follow up what I am replaying to and also I can't link these answers in future for other users, like I do in this reply for you.

    Yesterday we have released update that may fix your issues from point 1, so please test it. More details here http://support.apollo13.eu/discussion/3716/images-on-store

    Your new questions:
    1) It is all set in http://apollo13.eu/docs/thirteen/#!/header_menu you are probably interested in Menu links hover/active background color option

    2) You probably want to do things like in our one page demo http://thirteen-onepage.apollo13.kinsta.com/
    I am attaching two screen shots so you can see how we did it:
    imageimage

    3) To add description slide please do as explained here http://support.apollo13.eu/discussion/3699/image-captions#latest

    With kind regards.
    ss-2016-01-12_11-49-29.png
    1903 x 971 - 130K
    ss-2016-01-12_11-51-04.png
    1903 x 971 - 160K
  • Hi, thanks , it seems like your solutions fixed all my problems but the original one I had with woocommerce.

    So, in the post you mentioned, you talk about some "update" published a few days ago - do you mean your 1.0.6 update on TF ?

    Because I have the latest Woocommerce version as well as the latest version of your theme, but the website still behaves like before - slides works on sample products but not added products - and it doesn't open in a lightbox.

    My idea would be to keep the same style as now but have a lightbox open instead of the sliding effect - which is what your update does apparently ? How can I "re-apply" the woocommerce part of your template , because it seems like the lightbox effect isn't working ?

    Regards
    Bastien V
  • AirAir
    edited January 2016 Posts: 10,970
    See changelogs http://support.apollo13.eu/discussion/12/before-you-ask-read-this-#change_logs mainly http://www.apollo13.eu/themes_update/changelog.php?t=thirteen - I mean version 1.0.7

    I have checked your video again and I believe that this update should fix it.

    Please try it. If it wont work then I will try to check your installation from inside:-)

    With kind regards.
    Post edited by Air on
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