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album password invalid after a few days

kanaflorickanafloric
in PhotoProof Posts: 10
Hello

I have a password protected album.
My problem is that it seems to be invalidate after a couple of hours (maybi 1 or 2 days)

How to improve this ? One day is not enough for my clients ;)

Thkx

Comments

  • SurgeonitoSurgeonito
    Posts: 130
    Hi.
    What is the behaviour - album becomes not password-protected or client has to enter the password again after few hours?
    Can you build a dummy protected album and send me password to info@apollo13themes.com?
    Support, The
  • kanaflorickanafloric
    Posts: 10
    I've created the album, and sent you name & password
    password set at 11h58 pm, dec 11. (Paris time)
  • kanaflorickanafloric
    edited December 2024 Posts: 10
    I've tried with another client : the password is not working after 12 hours less or more.
    I have to save again the album
    Post edited by kanafloric on
  • SurgeonitoSurgeonito
    Posts: 130
    Do you have any extra plugins?
    Support, The
  • SurgeonitoSurgeonito
    Posts: 130
    Can you check the server logs for errors?
    And can you make sure there's no redirection defined?
    Support, The
  • kanaflorickanafloric
    Posts: 10
    I have no plugins except those needed by the theme (host and installation are fresh).
    I'm going to try to see if there is logs somewhere
  • SurgeonitoSurgeonito
    Posts: 130
    Can you give me access to your website? Please send the credentials on info@apollo13themes.com
    Support, The
  • kanaflorickanafloric
    Posts: 10
    I've checked a couple of things as you asked.

    It appears that deactivate a cache option (name "LiteSpeed" i've no idea what it is) on my web hosting platform has solved the problem...
    Thank's for your help.
  • kanaflorickanafloric
    Posts: 10
    As the problem is solved, i've deleted the dummy album.
    It has disapeared from the header menu of all pages ... except from the front page.

    What shall i do ? It still there after a few hours (see by yourself on art.emageric.com : the dummy album is visible on the main page, but is deleted in wordpress)
  • SurgeonitoSurgeonito
    Posts: 130
    It must be cached somehow, pls clear the cache one more time
    Support, The
  • kanaflorickanafloric
    Posts: 10
    I finally managed to get things working again. I had to clear ache again on the server and also close my browser.
    Deactivating the liteSpeed thing may have cause this trouble !
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