Before you ask please READ THIS

Air

About

Username
Air
Joined
Visits
6,747
Last Active
Roles
Administrator
Posts
10,814

Comments

  • Hey :-) Yes, this is a problem that started lately with some changes in the Gutenberg editor. I go it fixed, and it will be released in the next update as soon as I will be ready with a few more things. Anyway, just resize window, or open dev too…
    in Upload albums problem Comment by Air June 27
  • Hey Sophie :-) Please follow the solution from the last time https://support.apollo13.eu/discussion/comment/25736/#Comment_25736 I have uploaded the newest WPBakery there. Sorry for the inconvenience. With kind regards.
    in wpbakery update Comment by Air June 23
  • Thanks for the feedback. It will be fixed in the next version, as I wasn't aware of this issue in the Gutenberg editor. With kind regards.
    in Backend Albums Comment by Air June 20
  • Hey :-) Thanks for the feedback about it. I have fixed this on your installation. It looks like Gutenberg needs additional instructions to display standard controls from old editor. It will also be fixed in the next version! With kind regards.
    in ALBUM CATEGORIES Comment by Air June 20
  • It looks that it is a script that is responsible for making Font awesome 4 icons work with version 5. This script is embedded in Elementor, and there is nothing to do it at the moment as many places still use FA v4 and it is better to have it in pla…
    in Possible bug caused by the theme Comment by Air June 13
  • Now I see. You have some old installation, with blocked code, and what is worse, with a hidden field for entering new license :-) Could you please send me temporary* access to your WordPress so I could unlock license field? Send it here on the foru…
    in I cannot enter the key because it is blocked. Comment by Air June 13
  • Hello :-) Is there a chance that you are using an old license code that you bought 2 years ago, that was refunded in the end? The old code for sure will give such a result. I have checked your new license code and it works fine. Please try again.…
    in I cannot enter the key because it is blocked. Comment by Air June 13
  • Thanks for the info about it. Does it also solve the cookie issue? With kind regards.
    in Privacy Banner Comment by Air June 13
  • Having more than one cache plugin is generally harmful to your website, and can cause many issues. Anyway, the thing is, that somehow the state of cookies is also cached, at least it seems this way, and this is why it doesn't work as it should. Thi…
    in Privacy Banner Comment by Air June 9
  • When you load the page for editing the album in your browser, minimize or resize the browser window. Like you are changing the size of other windows on your computer. With kind regards.
    in Backend Albums Comment by Air June 9
  • I have spent some time on this issue, and all I can tell is that is connected to your cache plugin. I have to purge cache to make the website respect the cookie and close the banner. You have many plugins that make it difficult to test every "crossi…
    in Privacy Banner Comment by Air June 8
  • Thanks for the data. I wasn't aware that this happens in the block editor(Guteneberg) as I only use classic editor. Quick solution: If you will resize the browser window it will fix itself and look good. Anyway, I will have to search for the code…
    in Backend Albums Comment by Air June 8
  • Hello :-) Can you share a live link? I expect that WPML adds some hidden element in your case, or in a particular configuration. With kind regards.
    in wpml change theme appareance Comment by Air June 6
  • Indeed I can see it showing, again and again, however, a cookie is being set fine. I expect something is messed up with domain settings. I will be able to get a better look once I am logged into your installation for the other topic. With kind rega…
    in Privacy Banner Comment by Air May 30
  • If you press f12 in the browser you will see a console for Javascript and other debug tools. However, maybe better if I will take a look. Could you please send me temporary* access to your WordPress so I could check there what is going on? Send it…
    in Backend Albums Comment by Air May 30
  • Hello :-) Unfortunately, none of your ideas are possible with theme options. I believe the only way here would be custom CSS. With kind regards.
    in MOBILE CONFIGURATION Comment by Air May 27
  • Hello :-) Hard to say, but I expect you are having some JavaScript error. Do you see anything in the console log? With kind regards.
    in Backend Albums Comment by Air May 27
  • lightwords said: In any page of site Sure, but what is a link to your website, so I could check it up :-) With kind regards.
    in Privacy Banner Comment by Air May 27
  • Hello :-) Sorry about that. This shouldn't be happening. I will fix it for the next update, but for now you can fix it by going to the file fatmoon\advance\inc\theme-update-checker.php line 190 and change this code: else{ $updates-&g…
    in error code after theme update Comment by Air May 20
  • Hey :-) I have been on your website right now, and I see 3 columns. Could you recheck in a private mode of the browser, if the issue is present on your device there? Also, please check if you haven't "zoomed" the page in a browser. With kind regar…
    in Woo Tiles only 2 showing on desktop Comment by Air May 20
  • Hey :-) I have been on your website right now, and the buttons look alright. Could you recheck in a private mode of the browser, if the issue is present on your device there? With kind regards.
    in WOOCOMMERCE BUTTONS CHANGE COLOR Comment by Air May 20
  • Hello :-) I was editing with Firefox. I am not sure about Brave Browser as it is based on the same engine that Chrome uses. Maybe some plugin installed in the Brave is creating an issue in your case. Hard to say, really. With kind regards.
    in Unable to edit with Elementor Comment by Air May 18
  • Hello :-) I have just tested this, on a fresh WordPress, and the edit works fine. I suspect there could be some JavaScript error on your website from another plugin. Do you have any plugins installed besides those installed with the demo? With ki…
    in Unable to edit with Elementor Comment by Air May 17
  • Hello :-) The child theme has only one version(no updates) as it is a place to override the main theme functions, styles, without creating bigger conflicts. With kind regards.
    in Child Theme - Update Comment by Air May 4
  • Hello :-) Could you share a link to the page where it happens? I suspect there is some JavaScript error. With kind regards.
    in Privacy Banner Comment by Air May 4
  • Hey :-) I suspected this after your last message. Thanks for the feedback! With kind regards.
    in Revolutionary slider not working properly Comment by Air April 20
  • Hey :-) Using JavaScript optimizers is not an easy task in WordPress, where so many plugins and the theme, ads their scripts. It is very tricky, in my experience, to do it right, so it wouldn't create more problems than it solves :-) With kind reg…
    in Square payment gateway on Woo frozen Comment by Air April 20
  • Hello :-) I can see that your page is throwing JavaScript errors, and that is probably why you have issues with this plugin https://www.sensibleedibles.com/checkout Not sure why, but it would be great to test if some plugin doesn't make problems…
    in Square payment gateway on Woo frozen Comment by Air April 18
  • Hello :-) Could you tell me, or show me, what do you mean by a " privacy banner" ? With kind regards.
    in Privacy Banner Comment by Air April 18
  • Hello :-) It is hardcoded in the Apollo13 Framework Extensions plugin, so it is not safe to change it in the code. It can also mess up the visibility of your albums. With kind regards.
    in SubCategory Filters Comment by Air April 8
Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register