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Customizer does not work - Redux issue

in Rife Posts: 2
Hi there, I'm using the RIFE theme and I saw your announcement about theme customize not working with new Redux installation. I'm getting that problem, and the workaround to install version 3.6.4.1 does nothing.. when i hit customize it takes me to my homepage.. weird. I would be most grateful for some help. Thanks in advance

Comments

  • AirAir
    Posts: 10,814
    Hello :-)
    rubior said: when i hit customize it takes me to my homepage
    Yes, that is different issue. I am not sure what can it be, maybe other plugin, or some server protection.

    I you don't mind I would like to take a look.

    Could you please send me temporary access to your WordPress so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create new ADMIN account with fake e-mail
    -set some password to this account
    -send me created login and password

    With kind regards.

  • Posts: 2
    Details sent. Thank you
  • AirAir
    Posts: 10,814
    Thanks for data.

    I am not sure about it, but I suspect that problem is in server settings. As you can see in this screen shot:image

    There are two problems. I mostly suspect "PHP Post Max Size", because Rife theme has so many settings, that there is a chance that they don't fit in just 8MB.

    However this is pure guess. I didn't face such issue yet.

    With kind regards.
    ss-2017-05-10_10-25-33.png
    1022 x 447 - 17K
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