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Work Media section not functioning correctly

Hi there, I'm using for a client Photoproof child theme and inside each work sections (work media/add images), the possibility to upload media and select them disappeared. Even in works created previously, media have disappeared. I have a notification for updating
WPBakery Page Builder to version 5.5.5 but being purchased this with the theme I can't update that. Maybe is the reason. See attached screenshots. Thanks so much for your answer.
Gabriele
Screenshot 2018-11-10 at 14.23.56.png
1932 x 942 - 99K
Screenshot 2018-11-10 at 14.29.45.png
2560 x 1600 - 505K

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