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Contact Form - Not showing Success Message

in Rife Posts: 3
Hi

I recently upgraded to Pro to get support on this issue.

I have a contact form from Contact Form 7 on my website. When the form is filled out and submitted, it clears the information you provide but does not display a successfully sent message.

I've also gone into troubleshooting mode with just Contact Form 7 and tried it with a default theme and it displayed the message but when I tested with the Rife Theme it does not.

Any assistance would be appreciated.

Thanks

Comments

  • AirAir
    Posts: 10,691
    Hey there :-)

    I have just checked it. It seems Contact form 7 changed the way they display messages.
    Please add this custom CSS to make a quick fix.
    .form-info,
    span.wpcf7-not-valid-tip,
    div.wpcf7-response-output{
    	display: block;
    }
    I will also change it for the next update.

    With kind regards.
  • Posts: 3
    Hi,

    I'm quite new to WordPress so I'm not sure if I'm putting that custom CSS in the right place but it doesn't seem to have fixed the issue.

    I tried putting it in the additional settings of the contact form itself, as well as in the Additional CSS under Appearance > Customize but neither of those made the success message appear when submitting a form.

    Please advise what I'm doing wrong

    Thanks
  • AirAir
    Posts: 10,691
    Hello :-)

    Could you share a live link to your website?

    Add your custom CSS as explained here https://rifetheme.com/help/docs/customizing-the-theme/custom-css/

    Be sure to clear cache in your browser after it. Also if you have any cache plugins enabled - disable them while doing custom CSS changes.

    If it still not work, please leave the custom CSS added, a I will take a look on your website what is going on.

    With kind regards.
  • Posts: 3
    Hi

    After clearing my cache on my browser I received the message as I wanted.

    I'll keep an eye out for the update with the fix included.

    Thanks a lot
  • AirAir
    Posts: 10,691
    Great to hear!

    Have a great weekend!
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