part way through the demo import process I got the following error:
"Importer returned data in wrong format, so it can not continue. Probably unexpected HTML leaked into server reply instead of JSON format."
I called my hosting company and they said the re was nothing they could do - that I should contact you for support,
Comments
Good you did contact us. This error usually mean that some plugin, or different part is printing unexpected HTML while import, and this means it is broken.
Try disabling additional plugins before importing. Please report back did it help.
With kind regards.
We can not guarantee that every available plugin out there is bug free:-) And as there are thousands of possible addons that user can install "clashes" can happen.
If I will go to check your installation, this is first step I would do - disable all plugins to know if issue is in theme or outside.
With kind regards
In case of importing designs be sure to NOT mark Remove current content this way only theme settings will change. You can read more about it in our newest documentation http://rifetheme.com/help/docs/installation-updating/importing-designs/importer-configuration/ Best solution is to create copy of your installation, as theme options are stored globally per site. So using different child theme will not make a difference.
However you can easily switch designs like explained in above link or in our post https://apollo13themes.com/switch-designs-rife-theme/ as it will only change theme settings. This way you can check what will work best for your site.
With kind regards.