Hi Air
I am in the process of rebuilding a site from fatmoon to rife pro using elementor. In the fat moon theme I have a fullscreen youtTube video playing including a mute/unmute btn to toggle the sound. I have imported that exact same slider and placed it into elementor using the Shortcode widget.. video is fine but when clicking the sound button the video disappears (the button works fine)... can you please help? It's pretty urgent unfortunately
Thank you so much, Pascal
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Thanks
Could you post a link to the site where it happens, so we could have more insight?
With kind regards.
More updates: in elementor the toggle works fine, the weird behavior seems to be coming from chrome?
Also please try strat video muted, and check if it will work well then. Unmuted video might violate Chrome rules for autoplay videos to be muted.
With kind regards.
thanks so much!
Try disabling all plugins that don't take part in displaying this video. You can also try to switch to one of default WP themes.
If it starts working, you will reactivate everything back, one step at a time until you find a problem maker.
With kind regards.
I just noted that current error is reported in Google maps, but that doesn't mean it makes the issue.
With kind regards.
Elementor and WPBakery are not small plugins but big frameworks, so logic like this is not a good approach.
Could you please send me temporary* access to your WordPress so I could check there what is going on? Send it here on the forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.
By sending access to WordPress I mean:
-create a new ADMIN account with a fake e-mail
-set some password to this account
-send me created login and password
So it looks like the issue is between Revo and YouTube. I will investigate few more minutes.
With kind regards.
Could you send me the name of Slider that you have used as the base?
With kind regards.
You can look at https://test.metropolkurier.com .. same issue in Chrome. The login is the same as you already have for the beta. site .. I hope we (you ) can find the solution.. If there is another way (elementor) that can toggle sound that is fine as well.. .thanks a lot!
You are using YouTube as background while in "Better youTube Gallery" they are added on Slide.
I will ask Daniel what he thinks about it.
Still why the same slider work for your on FatMoon? Maybe it was working before and now it isn't anymore with new Chrome? I would check this on your place to not frustrate that it is issue caused by changing to Elementor ;-)
With kind regards.
Thanks thanks thanks
Maybe it would be best to ask Revo guys then?
We have worked on this for 1 hour now with Daniel, and here are our conclusions:
This mute button in Revo was probably created before Chrome policy change for autoplaying video.
Now when you click unmute button on this slider Chrome complaints, that this action was not done by the user, which is not allowed in Chrome anymore. So Chrome pauses the video(it fades out Revo slider).
Surely Chrome is wrong here, as you clicked the button to unmute ;-)
I believe the issue is in the script for this mute button. This is on the Revo side to check/fix.
As for other solutions - I don't know about any solutions that have unmute button except for standard YouTube player with all controls.
On your place, I would remove this button altogether, as it gives very little value(some chill music only) and instead of using Revo Slider, use Video background from Elementor - no more issues.
Daniel jokes that if you really need this music then you can add some music player instead also lunched by similar button - this way your video would be always safe ;-)
You should tell your client that background videos with sound are just no loner allowed as they give bad user experience, and this is mostly true.
Good luck Pascal.
With kind regards.
Once more thank you so much for digging deep into that issue - which I am aware of – is only slightely concerning your theme and work! Great service as usual! I will inform my client about this and see what his decision is (the customer is always king .. and therefore I will do as he wants but he will at least be informed of the consequences...
Have a great day! Thanks again