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Theme options

We have no access to the theme options. What can we do now?



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  • edited October 2020 Posts: 5
    We cannot find the theme options...
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    Post edited by anziehend on
  • AirAir
    edited October 2020 Posts: 10,965
    Hello :-)

    The "Theme options" panels are a long time banned from the themes that are sold on the ThemeForest. :-)

    All of theme options are available in the WordPress Customizer ->

    Hope that helps :-)

    With kind regards.
    Post edited by Air on
  • AirAir
    Posts: 10,965

    And it is precisely this customizer that we cannot access. Of course we understand with the answer and the size of the team. ;-)

    Best regards
    Hey :-)

    Please reply on the forum next time :-)

    I see a link to the Customizer on your screenshot from the admin panel. What happens when you click it?

    With kind regards
  • Nothing...
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  • AirAir
    Posts: 10,965
    Could you please send me temporary* access to your WordPress so I could check there what is going on? Send it here on the forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please add LINK to topic it applies to.

    By sending access to WordPress I mean:
    -create a new ADMIN account with a fake e-mail
    -set some password to this account
    -send me created login and password

    *temporary - please delete this account after I am done, for your safety!
  • AirAir
    Posts: 10,965
    Hey :-)

    Thanks for the access. The issue was caused by the plugin "Customify". I have deactivated it and everything works fine now.

    With kind regards.
  • Perfect! Thank you so much.
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