Hi, Firstly, I love the template :-) I've encountered a strange problem though. I'm building a site for a client, and it works perfectly on my laptop, my PC, my windows phone and my ipad. However, my clients have iphones (5s) and tried to view the site on those and nothing loads! They just get a blank screen - same problem on both phones. Do you have any idea why this would be happening? Obviously it doesn't look too good if the site can't be viewed on an iphone...
Comments
Thanks
I have checked it on my iPad and it also died, but only on Chrome, on Safari it works. I think what we see is preloader screen cause there is some Java Script error. However I can't debug it on iPad so we need more info.
Have you done any modifications? http://support.apollo13.eu/discussion/12/before-you-ask-read-this-#reporting_issue_rules
With kind regards.
I have not made any modifications to the theme in css, js or php, I just installed the theme and put in my own images and pages. One thing I have noticed is that the 'loading' animation is not working (in any browser I try) although I have it turned on... I don't know if that could be connected.
I checked the link, here is the info:
List of ACTIVE plugins.
Apollo13 Thirteen Post Types
Contact Form 7
Envato WP toolkit
Facebook Open Graph, Google+ and Twitter card tags
Featured Galleries
I Recommend This
WPBakery Visual Composer
(all plugins came with the theme. I have not activated Woocommerce because the site doesn't require it. I've not installed any of my own plugins.)
Wordpress version number.
4.4.2
Theme version number you are using.
1.1.0
Have you made any code modifications(CSS, JS, PHP)? If yes write what you changed.
none
Hopefully you can work out the cause, we really love the theme!
Could you please send me temporary access to your WordPress and FTP so I could check there what is going on? Send it here on forum via private message(click on my nick, in top-right corner you will find option "Message"). In message please attach LINK to topic it applies to.
By sending access to WordPress I mean:
-create new ADMIN account with fake e-mail
-set some password to this account
-send me created login and password
With kind regards.
Nope it was not that.
Maybe it is some setting in hosting admin panel for mobile devices?
I have no idea what is causing this strange things. Could you try different hosting just to be sure what is this issue connected to?
With kind regards.
http://www.acadianaromatics.com/testsite
With kind regards.
But you can say that your site is acting weird on this hosting while being viewed on mobile, while exact copy of this page is acting as expected on mobile on different hosting. You can say that for example jQuery library was not loaded while viewing on iPad, but it was loading proper on desktop.
I know that this description can be treated as "theme issue" by your hosting provider, but ask them do they suspect any part of configuration of their server that could be doing weird things for mobile devices.
With kind regards.